Frequently Asked Questions

We are here to help you.

Welcome to our FAQ section ! Here, you’ll find answers to common questions about buying, selling, and navigating our platform. Whether you’re a seasoned collector or new to the world of antiques, we’re here to help you make the most of your experience. Explore the topics below to learn more about how we ensure authenticity, handle transactions, and support our community of antique enthusiasts.

General questions

What does NTQS mean?

The abbreviation NTQS is derived from the word Antiques. The vowels have been omitted but the pronunciation is the same as the original word antiques.

What is NTQS and what’s the mission?

NTQS.eu is a dedicated online platform designed for antique dealers to offer and sell their unique items to a broad audience. Our platform connects dealers with collectors, enthusiasts, and other dealers, providing a trusted space for buying and selling authentic antiques. Our mission is very clear, become the leading platform for antique dealers in Europe with real unparalleled added values.

Who can sell on NTQS?

Our platform is tailored for professional antique dealers. Whether you operate a brick-and-mortar store or are an online-only dealer, you can join NTQS.eu to reach a wider audience. All dealers must undergo a verification process to ensure they meet our quality and authenticity standards.

How do I sign up for an online gallery as a dealer?

To sign up, click on the “Sign Up” button at the top right of the homepage, choose the “Dealer” option, and fill out the required information, including business details and a brief description of your inventory. After submitting your application, our team will review it and notify you of your approval status.

Can private persons sell on the platform?

NTQS.eu is focused on professional dealers. However, private persons interested in selling can subscripe as MEMBER+ and than have the possibility to sell up to 10 items on our platform. The monthly costs are € 9,95. A MEMBER can not enlist items.

What types of antiques can be sold on NTQS.eu?

Dealers can offer a diverse range of antiques. In our item list on the homepage you can find all the categories. We emphasize that all items must be genuine antiques. Vintage items that hold significant cultural or historical value may also be listed.

How is authenticity ensured on the platform?

Authenticity is a top priority. All dealers are required to verify their credentials before selling. In addition, each item listing must include detailed descriptions, provenance (if available), and high-quality images. Buyers can also request additional information or consult third-party experts before purchasing.

What makes NTQS.eu different from other online marketplaces?

Unlike general marketplaces, NTQS.eu is specialized for antiques, ensuring a curated experience for both buyers and sellers. We offer unique features such as expert verification, dedicated customer support and a live back office for any question you might have.

Buyers’ questions

How do I create a member (buyer) account?

Creating a member account is simple. Click the “Sign Up” button, choose the “member” option, and fill out your personal information. Once registered, you can start browsing and purchasing items immediately.

How do I search for specific items?

You can easily find specific items using the search bar located at the top of our website. Simply enter keywords, item names, or relevant details, and our system will display matching results.

How do I purchase an item?

Once you find an item you’d like to buy or you would like more info on the specific item you can contact the dealer by clicking the “ask for price” button. You can discuss price, shipping costs and other things you need to know before buying the item.

What payment methods are accepted?

Most of our dealers accept a regular bank transfer. Other payment options used are Paypal and credit cards. Always inform first how the dealer wants to receive your payment before confirming the deal.

How do I contact a seller directly?

You can contact a seller directly through the platform by clicking the “Contact Seller” button on the item’s page. This allows you to ask questions, request more information, or discuss the item before making a purchase.

Can I make an offer on an item?

Yes, many sellers allow buyers to make offers. If this option is available, you’ll see a “Make an Offer” button on the item’s page. You can submit your offer, and the seller can accept, decline, or counter it.

Sellers’ questions

How do I list my items for sale?

Once your seller account is approved, you can log in and access your seller dashboard. To list an item, click “Add New Listing,” where you’ll be guided to enter all necessary details, including the item’s name, category, age, description, price, and shipping options. You can also upload multiple high-resolution images to highlight your items.

What are the guidelines for item descriptions?

Accurate and detailed descriptions are crucial for selling antiques. Be sure to include the item’s age, origin, condition, dimensions, and any relevant historical context. If applicable, mention any provenance or certification of authenticity. Clear and honest descriptions help build trust with buyers. Keep your descriptions sober and do not use words like fantastic, one of a kind, museum quality etc.

How many items can I list?

NTQS.eu offers various subscriptions, the first price point option is the 19,95 subscription with a maximum of 25 items. At INFO-PRICING you can find all subscriptions and the costs.

Can I update or remove a listing after it’s been posted?

Yes, you can edit or remove a listing at any time through your seller dashboard. If an item is sold or no longer available, we encourage you to promptly update the listing to reflect its status.

Does NTQS.eu receive a commission from the sales?

No, the transaction of the sales is done between the dealer and buyer without interference of NTQS.eu and NTQS.eu will not receive any commission on the interaction.

What happens if an item is damaged during shipping?

We strongly recommend that all items are insured during shipping. If an item is damaged in transit, the seller should work with the buyer and the shipping provider to resolve the issue.

Are there tools to help me manage my inventory?

Yes, our platform includes inventory management tools within the seller dashboard. You can track your listings, monitor sales, and update item availability. These tools are designed to make it easier for you to manage your online store.

Account and Subscription Questions

How much does the monthly subscription cost?

The monthly subscription fee depends on the quantity item listings starting at 19,95 going up to 59,95 this includes access to advanced seller tools, marketing features, and dedicated support. Buyers/members can create accounts for free, with no subscription required.

How do I upgrade or downgrade my subscription plan?

You can change your subscription plan at any time through your account settings. Upgrades will take effect immediately, while downgrades will apply at the end of your current billing cycle.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. To do so, navigate to your account settings and select the cancellation option. Your account will remain active until the end of your current billing period, after which your seller privileges will be suspended.

What happens if I miss a subscription payment?

If you miss a payment, you’ll receive a notification, and your account may be temporarily suspended until the payment is resolved. We offer a grace period to update your payment information and avoid disruption to your account.

Can I reactivate a canceled account?

Yes, you can reactivate a canceled account at any time by logging in and updating your subscription plan. Your previous listings and account information will be restored.

Support and contact

How do I contact customer support?

If you need assistance, our customer support team is available via email, phone and whats app. You can reach us by clicking the “Contact Us” link at the bottom of the page or through the Help Center.

What if I encounter a technical issue?

If you experience any technical issues, please report them to our support team. We strive to resolve all technical problems as quickly as possible to ensure a smooth experience for all users.

Can I suggest new features or improvements?

We value feedback from our community and are always looking to improve our platform. If you have suggestions for new features or improvements, please contact us through the feedback form in the Help Center.

This extended FAQ provides a thorough overview of the key aspects of the antique dealer marketplace. It covers both common and more detailed questions, helping users navigate the platform more effectively.

Are there tools to help me manage my inventory?

Yes, our platform includes inventory management tools within the seller dashboard. You can track your listings, monitor sales, and update item availability. These tools are designed to make it easier for you to manage your online store.